We’ve made a couple of interesting investments recently in the social media space - Twitter and well, the aptly named Social Media. Social Media, the company, is building a highly viral network of micro-applications that live across multiple social networks. The announcement regarding the Social Media funding is here. Social Media is a 1st cousin to companies like Slide and RockYou - both of which are essentially virtualized social operating systems, coordinating massive networks of widget-based microtransactions.
What I find compelling about Twitter and Social Media is that they are both creating standards around specific user behaviors and then syndicating this standard across multiple social operating systems. This server side synchronization of user relationships and user behavior is the key asset to own. We’re now moving into a client agnostic era, where clients - whether they be Flash, Ajax, Facebook-centric, or MySpace-centric - are marketing channels whose function it is to drive efficiency into the process of targeting and segmenting your users.
A client should be an interpretation of a user group’s needs within a specific context (by ’context’, I mean the 14-18 year old females on Facebook have a different community ethos than the 14-18 year old females on MySpace and thus could be segmented into two different user groups). Done well, this can lead to lower user acquisition costs and a broader distribution engine. All in the pursuit of creating the zero barrier platform.
Seth Goldstein, Social Media’s CEO, put together a cool summit last week called AppDevCon. It was a get together of 60-70 of the leading Facebook application developers. I spoke on a panel about investing in Facebook apps. Justin Smith, from the Inside Facebook blog, wrote up a good summary of the event’s sessions here. My comments were truncated because Justin was liveblogging the event, but to sum up what I said:
- We are actively investing in Facebook apps. However, I feel there are very few, if any, standalone apps today that would make outstanding venture investments. There are interesting threads and patterns that are emerging that could become great venture investments. For example, MySpace and Facebook are the two most well known asynchronous social platforms. There is great market opportunity for an emergent synchronous social platform or application. I’m also very interested in virtual gifting and virtual currency platforms that operate across myriad environments.
- I am most interested in investing in smart, creative folks who have an interesting hypothesis, a good process for experimenting in rapid iterations, and a methodology for collecting data that gives them insight into when and where to place the big product bet. The pace of innovation on the Facebook platform is insane right now. It’s enormously difficult to predict what the killer app might be.
- Should app developers be building on other platforms other than Facebook? It depends on the ROI - Facebook is but one user acquisition vehicle with its own Customer Lifetime Value datapoint. If you build a framework that lets you test aggressively and measure results quickly, there’s no reason you shouldn’t be deploying across multiple environments.

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August 21, 2007 at 5:44 pm
Ben
Great post — enjoyed reading, as usual! Money quote: “A client should be an interpretation of a user group’s needs within a specific context … done well, this can lead to lower user acquisition costs and a broader distribution engine”.
Heh, the venerable “content is king” is rapidly on its way to getting a one-letter makeover: “context is king” (what was “n” is now “x” — which I find metaphorically spot-on) is beautifully monetizable.
Our focus is to deploy micro-chunk-product on to multiple platforms and spread across as many contexts as possible. These chunks feed into the main product/community/brand (but also generate revenue on their own) and supply additional content from many contexts, while the primary context — the main product — also includes full versions of the same micro-chunks. Full subscribers can interact in the primary context and everyone can interact across contexts. It’s a cross-pollinating feedback loop producting diverse crops (and new breeds).
Executed properly, a model like this could make current large, well -branded communities where “content is [still] king” (MMOs, for example) a fond memory of what things “used to be like.”
August 31, 2007 at 4:25 pm
about: things » Blog Archive » tumbling along the lines of anarchaia.org
[...] Susan Wu got it all right on social media and twitter where: We’re now ..moving into a client agnostic(Flash, Ajax, Facebook-centric, or MySpace-centric) era, where clients … are marketing channels… ..creating standards around specific user behaviors .. is the key asset ..A client should be an interpretation of a user group’s needs within a specific context(by ‘context’, I mean the 14-18 year old females on Facebook have a different community ethos than the 14-18 year old females on MySpace…). [...]